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Making A Purchase
1.
How do I create an account with White Beetle Ltd?
2.
Do I need to create an account?
3.
Is it a secure connection once I log in to the White Beetle website?
4.
Can I use my PayPal account to pay for a purchase?
5.
Can I check out using a credit or debit card directly from the White Beetle
website?
6.
Does White Beetle Ltd store customer Credit/Debit card details?
7.
Which Credit or Debit cards does White Beetle Ltd accept?
8.
Are my registered details given to or shared with any third parties?
9.
How do I download my purchase, where is the download link?
Royalty Free Music
1.
What is Royalty-Free Music?
2.
Is Music On Hold the same as Royalty Free Music?
3.
Why are your prices in US Dollars?
4.
What format will the Music be in?
5.
Am I allowed to edit the piece I have purchased from White Beetle Ltd?
6.
Can the watermarked voice heard on the Royalty Free Music be heard on purchased
music?
7.
Can Royalty Free Music CDs be downloaded?
8.
What happens if my download fails?
9.
If I buy a Royalty Free Music CD, how long will it take to arrive?
10.
I have received a faulty CD, can it be replaced?
11.
What can I use the music I have bought for?
12.
What is a Cue Sheet?
13.
Can I use Royalty Free Music for Music On Hold?
14.
Who Writes the Royalty Free Music?
15.
How long can I use the music I purchase from White Beetle Ltd?
16.
Can I use a piece of Royalty Free Music for more than one multi media
project?
17.
What if I aim to distribute a cd or dvd that uses your music?
18.
I want to use my Royalty Free Music as background music in my shop, is this
ok?
19.
What is White Beetle's Return/Refund Policy?
20.
What is White Beetle's Cancellation Policy?
21.
Do you have another question about Royalty Free Music?
Music On Hold
1.
Is Music On Hold the same as Royalty Free Music?
2.
Do I need to pay performance royalties to, for example, the Performing Rights
Society (PRS) because I use Music On Hold from White Beetle Ltd?
3.
Can I edit and add voices to the Music On Hold I purchase from White Beetle
Ltd?
4.
Can I purchase a single piece of Music On Hold from an Music On Hold CD?
5.
Is the Music On Hold License the same for one piece of Music On Hold as it is for a
Music On Hold CD?
6.
Where can I use White Beetle Music On Hold?
7.
Can individually bought pieces of Music On Hold be used in multiple
Locations?
8.
Can I loan or sell my Music On Hold or Music On Hold CD to someone else?
9.
Can the voice saying "This Music is Brought to you by White Beetle
Ltd" be heard on the purchased music?
10.
Can Music On Hold CDs be downloaded?
11.
What happens if my download fails?
12.
If I buy an Music On Hold CD, how long will it take to arrive?
13.
I have received a faulty CD, can it be replaced?
14.
What is White Beetle's Return/Refund Policy?
15.
What is White Beetle's Cancellation Policy?
16.
Why can't I choose between G.711 A-law/G.711 u-Law in the download option?
17.
Are G.711 A-law and G.711 u-law the same format?
18.
I'm looking for music on hold in the µ-Law/mu-law format, does it exist?
19.
What is the bit depth and sample rate of G.711 music on hold?
20.
Do you have another question about Music On Hold?
Commissioned Music
1.
Why Commission a piece a music?
2.
What is your "Proof of Concept"?
3.
How long does a proof of concept take?
4.
How much does it cost to commission a piece of music?
5.
Should You provide rough edits?
6.
Do you pay royalties on commissioned music?
7.
Do you have another question about Commissioned Music?
Making A Purchase FAQ
1.How do I create an account with White Beetle Ltd?
Creating an account with White Beetle Ltd is easy and fast, simply select the My
Account link and follow the New
Customer instructions. You will need to supply your contact and addresss
details along with a valid email address. Once
created you will be emailed a temporary password which you can change once you have
logged in to your account.
2. Do I need to create an account?
Yes you do need an account with White Beetle Ltd in order to make a purchase but if
you check out using PayPal Express
Checkout there is no need to create an account because your account will be
automatically created for you.
3. Is it a secure connection once I log in to the White Beetle website?
Yes, all account and check out web pages are protected by a secure encrypted
connection.
4. Can I use my PayPal account to pay for a purchase?
Yes you can check out using PayPal. It is quick and easy as the PayPal Express
Checkout option automatically creates an White
Beetle account for new customers with PayPal accounts.
5. Can I check out using a credit or debit card directly from the White Beetle
website?
Yes you can check out using a credit or debit card directly from the White Beetle
website.
6. Does White Beetle Ltd store Credit/Debit card details?
No we do not store Credit/Debit card details. All transactions are handled securely
by PayPal Pro.
7. Which Credit/Debit cards Do you accept?
We accept the following Credit and Debit cards for payments:
Visa, Mastercard, Maestro, Solo and Switch.
8. Are my registered details given to or shared with any third parties?
We do not share your contact details with any businesses or individuals. For more
details please consult our Privacy Statement.
9. How do I download my purchase, where is the download link?
To download your purchased products please log into your account and you will see a list of your previous orders and a view button next to each one. Press the
relevant view button and you will see all the details of your order listed with your download links at the bottom. Press the link or right click to save the download to your computer.
Royalty Free Music FAQ
1. What is Royalty Free Music?
Purchase a piece of Royalty Free Music or a Royalty Free Music CD
from White Beetle Ltd and you are licensed
to use that music as much as you like in one or more multi-media production. All
users can view our Royalty Free Music
License online, Cue Sheets can be instantly downloaded here.
2. Is Music On Hold the same as Royalty Free Music?
No. When you buy an Music On Hold from White Beetle Ltd you are
agreeing to our Music On Hold License which
can be viewed on the Music On Hold License page.
Royalty Free Music purchased from White
Beetle Ltd is subject to a separate Royalty Free
Music License.
3. Why are your prices in US Dollars?
You can choose between Euros, Pounds Sterling and US Dollars in
the Currencies menu.
4. What format will the Music be in?
Purchased music can be downloaded in WAV (44.1k 16-bit) or high
quality MP3 (320kbps) formats. Royalty Free
Loops are currently only supplied as WAV downloads. Music purchased on CD is in
standard Audio CD format (44.1k 16-bit). All
files are in stereo.
5. Am I allowed to edit the piece I have purchased from White Beetle Ltd?
You can edit the piece as much as you like to fit your project but
you cannot create another piece of music
from it.
6. Can the watermarked voice heard on the Royalty Free Music be heard on purchased
music?
The audio watermark is only on the preview MP3s as
protection against theft. All purchased
Royalty Free Music contains NO audio watermark.
7. Can Royalty Free Music CDs be downloaded?
Yes, our Royalty Free Music CDs can be purchased as digital
download CDs, you can choose between WAV (44.1k
16-bit) or high quality MP3 (320kbps) formats.
8. What happens if my download fails?
If you choose to download your product you will be given three
opportunities over the space of five days from
purchase to download it. Downloads are activated from your Account page. If
all three downloads fail you must contact
White Beetle Ltd and an alternative Download method will be provided.
9. If I buy a Royalty Free Music CD, how long will it take to arrive?
We encourage our clients to buy digital download CDs as downloads
commence immediately after purchase and
this is much better for the environment. Royalty Free Music CDs sent by post are
shipped from the United Kingdom, so overseas
clients please allow at a week to ten days for delivery. Our maximum delivery time
is 28 days. If you are have not received
your purchased goods please do not hesitate to contact us.
10. I have received a faulty CD, can it be replaced?
Faulty CD's can only be replaced once they are returned to White
Beetle Ltd. A WAV digital download of your
purchase will be made available free of charge for the interim period as a
courtesy.
11. What can I use the music I have bought for?
Our music can be used for TV, Film, advertising, radio stings,
websites, video games, CD ROMs, Smartphone applications, corporate
film, student films and background music. Mass produced products require a separate
agreement: see below and our Royalty Free Music
License. If the purchased piece is to be used in
a Broadcasted emission you must fill in a Cue Sheet (download here) and
submit it to the Broadcast company so that the composer will receive any royalties
that are due to him/her. We supply all the
relevant details with each purchase. Should you need any assistance or have any
queries then please contact us
12. What is a Cue Sheet?
A Cue Sheet
(download here) is a document that lists the
music used in your production including the details of the Composer and length of
the music used. You submit this to your
Broadcaster who must submit it to their local Performing Rights Society.
13. Can I use Royalty Free Music for Music On Hold?
Under no circumstances may Royalty Free Music purchased from
White Beetle Ltd be used as Music On Hold.
Music On Hold can be purchased from White Beetle Ltd and is subject to separate Music On Hold License.
14. Who Writes the Royalty Free Music?
The details of who composers the Royalty Free Music for White
Beetle Ltd is clearly marked in the description
for relevant piece on our website. Also all relevant composer details are encrypted
in the purchased piece and can be easily
seen in media players such as Windows Media Player and Apple iTunes. If you are
uncertain who composed a piece of Royalty Free
Music bought from White Beetle Ltd please contact us.
15. How long can I use the music I purchase from White Beetle Ltd?
You can use the music you have bought for Seventy Five Years. You
cannot loan it to someone else for them to
use. You must not sell the music and cannot use it on its own or re-sample it.
Remember you do not own the music, it is
licensed to you. For more information please
contact
us
16. Can I use a piece of Royalty Free Music for more than one multi media
project?
Yes, a purchased piece of Royalty Free Music or a Royalty Free
Music CD can be used in more than one projects
but only by the person or company who actually bought the Royalty Free Music/CD.
17. What if I aim to distribute a CD or DVD that uses your music?
If 500 or more copies of your product are to be distributed then
we reserve the right to charge you a higher
price which is incremental per 500 copies, please contact us for more information.
18. I want to use my Royalty Free Music as background music in my shop, is this
ok?
Only White Beetle Ltd Royalty Free Music products listed as
**Cleared For Free Public Broadcast** can be used
as background music in Shops, Showrooms, Restaurants, other Commercial and Public
Places with complete exemption from
Performing Rights collection agencies. This also known as Copyright Free
Music.
19. What is White Beetle's Return/Refund Policy?
• Refunds are available on all faulty White Beetle Products for a period
fourteen days after receipt of goods.
• Physical CDs that are faulty must be returned to White Beetle before a
refund is given.
• On receipt of a refund any license granted to the customer for the
refunded product will become null and
void.
• Refunds have a maximum twenty four hour turnaround time.
20.What is White Beetle's Cancellation Policy?
• Orders can be canceled or exchanged if the customer has made mistake
and bought the wrong product.
• White Beetle must be contacted by email or telephone within twenty
four hours from the transaction taking place
in order to cancel or exchange goods.
• If a product needs to be exchanged customers only pay the difference
between goods should there be any. Any
balance owed to the customer can be refunded or kept as credit against future
purchases.
• A cancellation renders any license granted to the customer for the
canceled product null and void.
• Cancellations have a maximum twenty four hour turnaround time.
21. Do you have another question about Royalty Free Music?
Please contact us.
Music On Hold FAQ
1. Is Music On Hold the same as Royalty Free Music?
No. When you buy an Music On Hold from White Beetle Ltd you are
agreeing to our Music On Hold License which
can be viewed on the Music On Hold License page. Royalty
Free Music purchased from White Beetle Ltd is subject to a separate Royalty Free Music
License.
2. Do I need to pay performance royalties to, for example, the Performing Rights
Society (PRS) because I use Music On Hold
from White Beetle Ltd?
No. Music On Hold from White Beetle Ltd is not registered with
Royalty Collection agencies. Purchasing Music
On Hold from White Beetle Ltd is a complete solution, buy once and there are no
hidden fees.
3. Can I edit and add voices to the Music On Hold I purchase from White Beetle
Ltd?
Yes, this is fine as long as it is only used for your Music On
Hold purposes.
4. Can I purchase a single piece of Music On Hold from a Music On Hold CD?
Yes you can. Click on the title of the piece you wish to purchase
to view details and options on purchasing
that single piece.
5. Is the Music On Hold License the same for one piece of Music On Hold as it is
for an On Hold CD?
Yes, the terms of the license agreement cover all Music On Hold
available from White beetle Ltd.
6. Where can I use White Beetle Music On Hold?
When you purchase an Music On Hold product from White Beetle Ltd
it allows you to use the product as Music On
Hold from one of the following Locations: your business premises, your workplace or
your domestic premises. Music On Hold CDs
allow extra Locations to be added from the license options.
7. Can individually bought pieces of Music On Hold be used in multiple
Locations?
No, individually bought pieces of Music On Gold be only be used in
single Locations.
8. Can I loan or sell my Music On Hold or Music On Hold CD to someone else?
No. Our Music On Hold License is an agreement between you or your
business and White Beetle Ltd, the
agreement and the music cannot be exchanged or transferred to another person or
business.
9. Can the voice saying "this music is brought to you by White Beetle
Ltd" be heard on the purchased music?
No. The audio watermark is only on the preview MP3s as
protection against theft. All purchased CDs and
pieces of Music On Hold contain NO audio watermarks.
10. Can Music On Hold CDs be downloaded?
Yes, our Music On Hold CDs can be purchased as digital download
CDs. You can choose between WAV (44.1k
16-bit) or high quality MP3 (320kbps) formats.
11. What happens if my download fails?
If you choose to download your product you will be given three
opportunities over the space of five days from
purchase to download it. Downloads are activated from your Account page. If
all three downloads fail you must contact
White Beetle Ltd and an alternative Download method will be provided.
12. If I buy an Music On Hold CD, how long will it take to arrive?
We encourage our clients to buy digital download Music On Hold CDs
as downloads commence immediately after
purchase and this is much better for the environment. Music On Hold CDs sent by
post are posted from the United Kingdom, so
overseas clients please allow at least a week to ten days for delivery. Our maximum
delivery time is 28 days. If you are have
not received your purchased goods please do not hesitate to contact us.
13. I have received a faulty CD, can it be replaced?
Faulty CD's can only be replaced once they are returned to White
Beetle Ltd. A WAV download of your purchase
will be made available free of charge for the interim period as a courtesy.
14. What is White Beetle's Return/Refund Policy?
• Refunds are available on all faulty White Beetle Products for a period
fourteen days after receipt of goods.
• Physical CDs that are faulty must be returned to White Beetle before a
refund is given.
• On receipt of a refund any license granted to the customer for the
refunded product will become null and void.
• Refunds have a maximum twenty four hour turnaround time.
15. What is White Beetle's Cancellation Policy?
• Orders can be canceled or exchanged if the customer has made mistake
and bought the wrong product.
• White Beetle must be contacted by email or telephone within twenty
four hours from the transaction taking place
in order to cancel or exchange goods.
• If products need to be exchanged customers only pay the difference
between goods should there be any. Any
balance owed to the customer can be refunded or kept as credit against future
purchases.
• A cancellation renders any license granted to the customer for the
canceled product null and void.
• Cancellations have a maximum twenty four hour turnaround time.
16. Why can't I choose between G.711 A-law/G.711 u-Law in the download option?
To prevent clients from buying the wrong version we have bundled
both products together. The download zip file contains two folders inside, one
containing the G.711 A-law format and the other containing G.711 u-Law.
17. Are G.711 A-law and G.711 u-law the same format?
While G.711 A-law and G.711 u-Law are very similar they are not
the same and telephony systems in Europe have been developed to work with the G.711
A-Law while in the US and Japan telephony systems use G.711 u-law.
18. I'm looking for music on hold in the µ-Law/mu-law format, does it exist?
Yes, "mu-law" is the same as "u-law" and the proper name,
"µ-Law". "µ" is from the Greek alphabet and is pronounced "mu" but it also looks
like "u", hence the confusion and three different names.
19. What is the bit depth and sample rate of G.711 music on hold?
All G.711 music on hold files are mono with a bit depth of 8 bits
and a sample rate of 8khz.
20. Do you have another question about Music On Hold?
Please contact us.
Comissioned Music FAQ
1. Why Commission a piece a music?
The disadvantage of using Royalty Free Music is it tends to be
licensed on a non exclusive basis so there is
a small chance you will hear the music elsewhere. The best option if you want your
production to stand out from the crowd is
to commission a composer, this way you get an exclusively licensed piece of music
tailored to your production.
2. What is your "Proof of Concept"?
We offer a proof of concept which means that we write you a 10-20
second example to the criteria you have
given us. This is free of charge and you do not have to commit if you do not wish
to. This way you get a clear idea of what we
will write for you and, of course, it gives you the chance to help us develop the
commissioned piece at an early stage by
improving your criteria/concept.
3. How long does a proof of concept take?
Unless we are very busy it usually takes about one working week
but we can rush it through if you need it
very quickly.
4. How much does it cost to commission a piece of music?
It really depends on how long you want the piece to be and what
kind of production is required (i.e. a piano
and acoustic guitar will be much cheaper than a string quartet and a choir). We are
always happy to work within your budget as
long as your expectations are realistic. The quotes we provide are usually very
accurate.
5. Should You provide rough edits?
Yes. It is obviously better to work to picture. However if we are
provided with a good list of directions
and the script we can begin work at an earlier stage of your production without
images.
6. Do you pay royalties on commissioned music?
No you do not and you have the exclusive license to that piece of
music so no one else can use it. However,
the composer will still collect royalties when your production is aired: these will
be paid by the Broadcaster.
7. Do you have another question about Commissioned Music?
Please
contact
us. |
